Contact
Magnet is small on purpose. Every note below lands in one real inbox, read by one of us — and we'd rather answer honestly than quickly.
One thing first, because it matters more than anything else on this page: this inbox is not a crisis channel, and nobody is watching it around the clock.
Before anything else
Find immediate helpIf you or someone else might be in danger right now, email is the wrong door — it can sit unread for days. Immediate help is free, confidential, and always on.
Where to aim
Four reasons to write. One inbox.
Pick whichever is closest. There's no form here and nothing to submit — each link simply opens your own email app with the subject already filled in. Your words stay yours until you press send.
Help with the product
Email about the productSomething isn't working, or you're stuck.
Account trouble, a page that won't load, a question about your data. Written by a person, answered by a person — usually within a couple of working days.
Your privacy controls →Practising on Magnet
Email about practisingYou're a therapist, or thinking about it.
Questions about how resonance works, what we ask of practitioners, or where your application sits. If you haven't started one yet, the application page covers most of it first.
How practising here works →Partnerships & clinical advisors
Email about a partnershipYou work somewhere this might belong.
Clinics, universities, community organisations, and clinicians who want to shape how this is built. We take clinical challenge seriously — especially the uncomfortable kind.
Press
Email about pressYou're writing about this.
Happy to talk about the model, what we deliberately don't do, and where the boundaries sit. Tell us your deadline and we'll be straight with you about whether we can meet it.
What Magnet is and isn't →After you press send
No queue. No ticket number.
Read by a person.
Every note is opened and answered by one of us. No triage bot, no canned reply, no ticket number.
Honest beats fast.
Replies usually land within a couple of working days. If we don't have an answer, we'll say that instead of stalling.
Yours, not ours.
Your words live in your outbox and our inbox — not in a CRM, an ad profile, or a training set.
The other end
One small ask: leave clinical detail out of your email — this inbox isn't a protected channel, and we don't need it to help. If your question is about your own data, the privacy controls will usually answer it faster than we can.